When Linen Connections came to me, the email wasn't generating anywhere near what it could. There was a real list and real customers behind it, but it wasn't segmented, the flows were either missing or left on default, and there was no clear view of what email was actually earning. A lot of potential, mostly untapped.
So I rebuilt it. Proper welcome, abandoned cart, browse abandonment, post-purchase and win-back flows, segmented so the right people got the right message, with a campaign calendar on top. Then I measured everything, so every decision ran on real numbers instead of guesswork.
Email now drives [X%] of the store's revenue, up from [Y%] when we started.
